{"id":386,"date":"2026-06-02T09:43:01","date_gmt":"2026-06-02T09:43:01","guid":{"rendered":"https:\/\/asasinss.com\/?page_id=386"},"modified":"2026-06-02T09:43:03","modified_gmt":"2026-06-02T09:43:03","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/asasinss.com\/?page_id=386","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p data-start=\"179\" data-end=\"209\"><strong data-start=\"179\" data-end=\"196\">Last Updated:<\/strong> 08\/13\/2025<\/p>\n<p data-start=\"211\" data-end=\"447\">At <strong data-start=\"214\" data-end=\"226\">drexmar<\/strong>, our goal is to make your shopping experience as smooth as possible \u2014 from browsing to checkout, delivery, and after-sales support. Below you\u2019ll find key information on orders, shipping, returns, and how to contact us.<\/p>\n<hr data-start=\"449\" data-end=\"452\">\n<h3 data-start=\"454\" data-end=\"483\"><strong data-start=\"458\" data-end=\"481\">1. Placing an Order<\/strong><\/h3>\n<ul data-start=\"484\" data-end=\"775\">\n<li data-start=\"484\" data-end=\"536\">\n<p data-start=\"486\" data-end=\"536\">Browse our handbags, backpacks, and accessories.<\/p>\n<\/li>\n<li data-start=\"537\" data-end=\"587\">\n<p data-start=\"539\" data-end=\"587\">Click <strong data-start=\"545\" data-end=\"560\">Add to Cart<\/strong> and proceed to checkout.<\/p>\n<\/li>\n<li data-start=\"588\" data-end=\"669\">\n<p data-start=\"590\" data-end=\"669\">Orders are processed within <strong data-start=\"618\" data-end=\"639\">1\u20132 business days<\/strong> after payment confirmation.<\/p>\n<\/li>\n<li data-start=\"670\" data-end=\"775\">\n<p data-start=\"672\" data-end=\"775\">You can change or cancel your order within <strong data-start=\"715\" data-end=\"727\">12 hours<\/strong> by contacting us at <strong data-start=\"748\" data-end=\"772\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"750\" data-end=\"770\">support@drexmar.com<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"777\" data-end=\"780\">\n<h3 data-start=\"782\" data-end=\"814\"><strong data-start=\"786\" data-end=\"812\">2. Shipping &amp; Delivery<\/strong><\/h3>\n<ul data-start=\"815\" data-end=\"1091\">\n<li data-start=\"815\" data-end=\"904\">\n<p data-start=\"817\" data-end=\"904\"><strong data-start=\"817\" data-end=\"844\">Standard Shipping (USA)<\/strong>: 5\u20137 business days \u2013 <em data-start=\"866\" data-end=\"901\">$9.95 or Free on orders over $150<\/em>.<\/p>\n<\/li>\n<li data-start=\"905\" data-end=\"966\">\n<p data-start=\"907\" data-end=\"966\"><strong data-start=\"907\" data-end=\"933\">Express Shipping (USA)<\/strong>: 2\u20133 business days \u2013 <em data-start=\"955\" data-end=\"963\">$24.95<\/em>.<\/p>\n<\/li>\n<li data-start=\"967\" data-end=\"1031\">\n<p data-start=\"969\" data-end=\"1031\"><strong data-start=\"969\" data-end=\"995\">International Shipping<\/strong>: 7\u201315 business days \u2013 Rates vary.<\/p>\n<\/li>\n<li data-start=\"1032\" data-end=\"1091\">\n<p data-start=\"1034\" data-end=\"1091\">Tracking details will be emailed once your order ships.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1093\" data-end=\"1096\">\n<h3 data-start=\"1098\" data-end=\"1128\"><strong data-start=\"1102\" data-end=\"1126\">3. Returns &amp; Refunds<\/strong><\/h3>\n<ul data-start=\"1129\" data-end=\"1552\">\n<li data-start=\"1129\" data-end=\"1193\">\n<p data-start=\"1131\" data-end=\"1193\">Return requests must be made within <strong data-start=\"1167\" data-end=\"1178\">14 days<\/strong> of delivery.<\/p>\n<\/li>\n<li data-start=\"1194\" data-end=\"1281\">\n<p data-start=\"1196\" data-end=\"1281\">Items must be <strong data-start=\"1210\" data-end=\"1255\">unused, unworn, and in original packaging<\/strong> with all tags attached.<\/p>\n<\/li>\n<li data-start=\"1282\" data-end=\"1369\">\n<p data-start=\"1284\" data-end=\"1369\">Non-returnable items include final sale products, customized items, and gift cards.<\/p>\n<\/li>\n<li data-start=\"1370\" data-end=\"1478\">\n<p data-start=\"1372\" data-end=\"1478\">Customers are responsible for return shipping costs unless the product is defective or we made an error.<\/p>\n<\/li>\n<li data-start=\"1479\" data-end=\"1552\">\n<p data-start=\"1481\" data-end=\"1552\">Refunds are processed within <strong data-start=\"1510\" data-end=\"1532\">7\u201310 business days<\/strong> after inspection.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1554\" data-end=\"1557\">\n<h3 data-start=\"1559\" data-end=\"1598\"><strong data-start=\"1563\" data-end=\"1596\">4. Damaged or Incorrect Items<\/strong><\/h3>\n<p data-start=\"1599\" data-end=\"1751\">If your order arrives damaged or incorrect, contact us within <strong data-start=\"1661\" data-end=\"1673\">48 hours<\/strong> with photos and your order number. We will arrange a replacement or refund.<\/p>\n<hr data-start=\"1753\" data-end=\"1756\">\n<h3 data-start=\"1758\" data-end=\"1790\"><strong data-start=\"1762\" data-end=\"1788\">5. Product Information<\/strong><\/h3>\n<ul data-start=\"1791\" data-end=\"1979\">\n<li data-start=\"1791\" data-end=\"1917\">\n<p data-start=\"1793\" data-end=\"1917\">We aim to display product colors and details as accurately as possible, but variations may occur depending on your device.<\/p>\n<\/li>\n<li data-start=\"1918\" data-end=\"1979\">\n<p data-start=\"1920\" data-end=\"1979\">All items are carefully packaged to ensure safe delivery.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1981\" data-end=\"1984\">\n<h3 data-start=\"1986\" data-end=\"2009\"><strong data-start=\"1990\" data-end=\"2007\">6. Contact Us<\/strong><\/h3>\n<p data-start=\"2010\" data-end=\"2111\">We\u2019re here to help with any questions about your order, product recommendations, or policy details.<\/p>\n<ul data-start=\"2112\" data-end=\"2246\">\n<li data-start=\"2112\" data-end=\"2147\">\n<p data-start=\"2114\" data-end=\"2147\"><strong data-start=\"2114\" data-end=\"2123\">Email<\/strong>: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2125\" data-end=\"2145\">support@drexmar.com<\/a><\/p>\n<\/li>\n<li data-start=\"2148\" data-end=\"2180\">\n<p data-start=\"2150\" data-end=\"2180\"><strong data-start=\"2150\" data-end=\"2159\">Phone<\/strong>: +1 (415) 555-0198<\/p>\n<\/li>\n<li data-start=\"2181\" data-end=\"2246\">\n<p data-start=\"2183\" data-end=\"2246\"><strong data-start=\"2183\" data-end=\"2194\">Address<\/strong>: 1234 Market Street, San Francisco, CA 94103, USA<\/p>\n<\/li>\n<\/ul>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-386","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/pages\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/asasinss.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=386"}],"version-history":[{"count":2,"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":388,"href":"https:\/\/asasinss.com\/index.php?rest_route=\/wp\/v2\/pages\/386\/revisions\/388"}],"wp:attachment":[{"href":"https:\/\/asasinss.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}